Terms & Conditions
(the boring but essential stuff)

These terms form the basis of the contract between the person making the booking and Gourmandaise.

 By making a booking with Gourmandaise , you agree to be bound by these terms and conditions.

  • Approximate guest numbers are required to give an accurate catering quote at the time of booking. Subsequent changes to guest numbers, menu requirements, etc, prior to the event will be covered by a revised quote which will be the basis of the invoice.

  • Final guest numbers must be advised two weeks prior to the date of the event. This number or the actual number served (if greater), is the total that will be charged.

  • It is the responsibility of the person making the booking to advise us of any special dietary requirements, medical conditions or allergies of any guests.  Gourmandaise cannot be held responsible for any consequences where we have not received prior notification at least two weeks before the event.

  • Most dietary requirements can be catered for, including Gluten-Free, Vegan, Dairy-free and Nut-free.

  • A non-refundable deposit will be required of 20% of the original estimate to secure the services of Gourmandaise.

  • Full payment is required no later than 14 days prior to the day of the event. Full payment is required less the deposit.

  • The Customer acknowledges and recognises that Gourmandaise Catering needs to purchase food and other consumables in advance of the event. At the time of a cancellation or a reduction in the number of persons attending the event, we may have already purchased the food and other consumables, and may not be able to use the food for any other event, or the food may not be appropriate for any other event that we are undertaking.  Also when equipment and hired labour is needed to cater the event. In the event of a cancellation or reduction in the number of persons attending the event, we may still be required to pay for the hire of equipment and hired labour whether or not the event takes place or whether it takes place with fewer persons attending.

  • Under normal circumstances, 2 weeks’ notice of cancellation is sufficient. Events cancelled within less than 2 weeks will be charged in the following way:

  • 7-10 days 50% of the estimated final invoice
    4-6 days 75% of the estimated final invoice
    1-3 days 90% of the estimated final invoice

  • In the event of cancellation later than 28 days from the event, we will refund any monies paid minus any costs incurred (tastings, hired equipment, staff, etc).

  • Gourmandaise will not be liable for consequential damage of any nature for any reason as a result of any act or circumstance beyond reasonable control including but not limited to, strikes, acts of God, fire, flood, accident or act of war. In the event of such an event occurring Gourmandaise shall be entitled to cancel the event with immediate notice to the customer and shall reimburse the customer all charges paid as at the date of cancellation less such reasonable preparation and administration costs of the supplier and any non-refundable deposits paid by the supplier to third-party suppliers of services for the event.

  • In the event of a postponement of the event by you, we will do our best to reschedule to accommodate your needs. 

  • Rates quoted are inclusive of applicable sales tax (vat).

  • We reserve the right to cancel a booking if payment is not received as per the terms stated.

  • We reserve the right to charge for any increase in costs out of our control.

  • Guests will be bound by the licensing laws. If you require us to supply you with alcohol, the fee for a Tens license will be passed on to you as the customer. 

  • We reserve the right to refuse to serve guests alcohol or instruct them to leave the premises. Any guest asked to leave the premises will not be permitted to stay.

  • Gourmandaise does not tolerate any abusive behaviour towards its staff. 

  • Any loss or damage caused by the client or their guests to the equipment supplied or hired by Gourmandaise will be chargeable to the client.

  • We use the freshest ingredients subject to market availability. The utmost effort will be made to ensure that what is ordered is supplied, but we reserve the right to make variations or supply alternatives if necessary. We will keep you fully informed of any such changes. 

  • We will take all reasonable steps to fulfil our obligations to the best of our ability but reserve the right to provide alternative services.

  • We shall not be responsible for any food or beverages given to us by guests unless previously agreed. (Wine to store or chill, cakes, etc).

  • No food can be brought into the venue for the event by the client or an alternative caterer, unless by prior agreement.

  • We will accept no liability for any food supplied by another caterer or anything that is not supplied by Gourmandaise Catering.

  • We will make every effort to keep to the quoted prices, but we reserve the right to increase our prices in line with both inflation and produce price rises (where produce price rises are greater than the rate of inflation).

  • Although every effort has been made to ensure the accuracy of these terms we cannot accept the responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements.

  • Use of any of the catering facilities by caterers other than Gourmandaise may require Gourmandaise staff time, which will be billed to the client.

  • Gourmandaise reserve the right to refuse to allow any of their own equipment (Kitchen equipment, glasses, tables, etc) to be used.

  • At the time of booking, we will agree on a reasonable amount of hours to attend and run the event, and to take into consideration clearing down time after the event. Should these hours change considerably we may have to charge extra time to cover any staff wages we may incur. This would be agreed upon with you in person and invoiced after the event, with payment expected within 7 days of the event ending. 

  • At Gourmandaise we like to think we go the extra mile to make your event amazing and have every faith you will be satisfied with the service we provide. If for any reason you have a complaint, this must be delivered in writing within 7 days of the event taking place. 

  • Gourmandaise accepts no responsibility for clients/guests' personal belongings during an event.

  • We require access to the location of the event in good time to set up and run the event smoothly. We will arrange this with you prior to the event taking place.

  • Gourmandaise staff will require constant access to, and exit from the location of the event while they are providing the catering services. The customer must ensure that Gourmnandaise can enter and leave the location without excessive restriction.

  • While at the location and providing the services, the staff of Gourmandasie will need access to a sink with a hot and cold water supply and access to clean certified drinking water. We also require access to appropriate cooking and preparation facilities. Where the event is being held in a temporary structure, such as a marquee, provision of a catering tent next to or within reasonable proximity of the temporary structure needs to be provided, along with an uninterrupted power supply sufficient to cover all of the needs of Gourmnandaise at the event.

  • To have use of a parking space and/or parking permit throughout the time we are providing the service as well as access to toilet facilities. 

  • Unless stipulated by you the client, Gourmandaise reserve the right to take photos and/or video footage of the event for the purposes of marketing and social media use. 

  • Data Protection. We will process any personal data collected from the customer for the purposes of administering the booking for the event. We may also process such data to provide the customer from time to time with information on other services that it provides and other events organised by us if we feel that it will be of interest to the customer. We will not give your details out to any third parties

 

 

 

 

 

 

 

 

 

 

 

 

Country Style Wedding Table Set